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FSM get error - Username or password incorrect 1473

Super Newbie Posts: 1 Karma: +0/-0 *
FSM get error - Username or password incorrect
« on: January 22, 2015, 04:43:32 AM »
Dear all.
Thank you very much for your time.
I'm mange Pureflex system, it running very normal for more than 1 year. In a good day, when i logging to my FSM, the FSM display a message: "You have entered an incorrect user ID or password. Please log in again using an authorized User ID and password. Repeated attempts to log in using incorrect credentials may lock your account. ".(I logging by all user and the same result) I don't change password for all user before.
 Can some body advise me the reason why my fsm got error ?
Administrator Sr. Member Posts: 309 Karma: +6/-0 *****
Re: FSM get error - Username or password incorrect
« Reply #1 on: January 22, 2015, 08:43:37 AM »
s0ch0,

Welcome to MyPureSupport!

Per your question, I am not entirely sure why this happened, however, it isn't the first time its been seen.

Try this..

1. Login to the FSM using the userid of PE and the password you currently have. If that one doesn't work, try the previous password if you can remember it.
2. Run this command  smcli chuserpwd -v -u USERID -o existing_password -p new_password

Let us know how you make out.

Thanks!