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FSM's IBM Call home feature 1772

Super Newbie Posts: 23 Karma: +0/-0 Simply Unix *
FSM's IBM Call home feature
« on: June 25, 2014, 08:25:54 PM »
Hello there fellow PureSystmes users.

Where and how can I find out when the FSM called home successfully, any log files I can look at please?

Administrator Sr. Member Posts: 309 Karma: +6/-0 *****
Re: FSM's IBM Call home feature
« Reply #1 on: June 26, 2014, 08:56:11 AM »

Great question and welcome to MyPureSupport.

In regards to your question. If you test your internet connection from the FSM and it is successful and you have configured the Electronic Services Agent then it should be getting files to IBM when problems arise.  I am not aware of any log that shows successful logs of the call home feature, however, there is a section within the GUI called "Manage Support Files" where you can see all log files related to system issues that you can either download to a .txt file or upload to IBM.

The easiest way to find it is to open the 'FSM Explorer (the new FSM view) -> then in Global Search enter 'Support files'. The global search will find 2 tasks, click 'View Support Files'.

Super Newbie Posts: 23 Karma: +0/-0 Simply Unix *
Re: FSM's IBM Call home feature
« Reply #2 on: June 29, 2014, 08:03:21 PM »
Hey thanks.

Yes that works. Would like to put something in place, when the connection fails it should notify someone :-). Still looking into this I will let you know if there is way we can schedule a task to check this